In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

Nicolas is an industry analyst covering Contact Centers, Customer Experience (CX), SalesTech, and AI for sales and service. He is a BCStrategies expert and the author of the CX Industry Landscape.

As the Senior Editor for No Jitter, Matt covers AI (predictive, generative and agentic AI) as it pertains to the enterprise communications space – i.e., unified communications, contact center and ...

Hannah Warfel is Associate Editor at No Jitter, where they author the weekly No Jitter Roll column and write data management pieces for enterprise communications professionals. With expertise in ...

This week’s earnings call was also notable in Salesforce’s emphasis on its new term: the “agentic enterprise.” First used during its October 2025 Dreamforce event, the term “agentic enterprise” was ...

NiCE announced today its intention to acquire conversational AI market leader Cognigy for a deal that values Cognigy at approximately $955 million, more than 25 times its revenue multiple of $37 ...

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

Over the past year, it’s become evident ServiceNow and Salesforce are engaging in a protracted wrangle over which platform may end up orchestrating the entire customer journey from call center to back ...

We are less than a month out from Enterprise Connect 2025 and I’m expecting a flurry of AI news from the show. One vendor, who got a jump on news is RingCentral, which announced a new offering that ...