2024 brought some seismic shifts in the e-commerce world, specifically in the realm of AI. Emerging technologies, volatile market dynamics, and consumer expectations that seem to be changing more ...

Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.

The telecommunications industry has grown from a connectivity provider for consumers to becoming the backbone of the modern industrial economy, and the pressure is INTENSE. The telecom trends for 2025 ...

News and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, purpose.

Omnichannel is a buzz word that’s been around for years, but is still often confused with multi-channel when it comes to retail. Omnichannel is a strategy used in e-commerce, retail, and marketing ...

Forget staycations. Travel trends 2025 are all about people getting out of the house to see what the world has to offer. Five years after the pandemic capsized it, the global travel and tourism ...

The construction industry is a major contributor to the global economy, accounting for an estimated 14% of gross domestic product and employing millions. But despite its powerhouse economic role, the ...

These days, likes on social media are part of the internet furniture. Everywhere from social media, video platforms, news outlets, and e-commerce websites make use of like buttons to allow users to ...

If you’re feeling overwhelmed at work, you’re not alone. All the meetings, emails, and virtual chats are making it hard for employees to focus and get things done, according to the new Microsoft Work ...

From surging demand to fractured supply chains, COVID tested – then upended – the food industry like never before. All the upheaval put digital transformation in the food industry into hyperdrive.

Retail returns are undesirable for obvious reasons: they mean both a decrease in revenue and an increase in costs. They also come with a sustainability impact as they add to your business’s carbon ...