Born between 2010 and 2024, Generation Alpha is now fully born—but their story is just beginning. This “mini-millennial” generation is more than 2.2 billion strong and already shaping culture, ...

The past few years have been trying, to say the least – as the world changed, so did work. Our couches became our conference room, our pets became our co-workers, and yet, the world keeps spinning. We ...

The construction industry is a major contributor to the global economy, accounting for an estimated 14% of gross domestic product and employing millions. But despite its powerhouse economic role, the ...

Omnichannel is a buzz word that’s been around for years, but is still often confused with multi-channel when it comes to retail. Omnichannel is a strategy used in e-commerce, retail, and marketing ...

Effective operations management is core to business success, but traditionally has run in the background without a lot of fanfare. That’s not the case these days. Ongoing disruption to the global ...

People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, customer experience ...

Forget staycations. Travel trends 2025 are all about people getting out of the house to see what the world has to offer. Five years after the pandemic capsized it, the global travel and tourism ...

In the past couple years, HR leaders were tested like never before. With the abrupt shift to remote work, mass resignations, economic volatility, and geopolitical upheaval, they were challenged on all ...

From surging demand to fractured supply chains, COVID tested – then upended – the food industry like never before. All the upheaval put digital transformation in the food industry into hyperdrive.

Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

2024 brought some seismic shifts in the e-commerce world, specifically in the realm of AI. Emerging technologies, volatile market dynamics, and consumer expectations that seem to be changing more ...

After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.