11月4日，英国轻奢品牌self-portrait邀请演员朱珠参与新品对话直播，由KOL翁青雅担任主持。 直播过程中，主持人多次念错品牌名，出现未等嘉宾落座、忘词卡顿及话题浅显等问题，导致多次冷场，引发网友热议。 针对此事，self-portrait官方旗舰店客服回应称已收到相关反馈，对造成的不悦体验致歉，并表示将认真倾听意见，持续改进活动品质与呈现效果。

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