ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

KMF Automotive Ltd, a trusted name in professional vehicle maintenance and repair, has announced the expansion of its full-service automotive operations to additional communities within its service ...

Abstract: In recent years, the e-commerce industry has seen a rapid increase in the demand for advanced AI-driven customer service solutions. Traditional cloud-based models face limitations in terms ...

“We’re a 1,000-ideas-a-day company. The challenge is deciding which idea we focus on today.” Philippe Arnauts, Communications Director at Puratos, is describing the culture of innovation that the ...

Abstract: This paper introduces a framework using multiple large language models (LLMs) to assess and enhance the customer service interactions of a staff in service industry. Effective communication ...

This article details how to define your ideal customer profile (ICP) for highly effective marketing. It emphasizes using ChatGPT with specific prompts to identify best client traits, uncover core ...

Customer service isn’t a team. It’s how your whole company shows up for your customers, especially when no one’s watching. True customer service is a company-wide culture, not a department, remembered ...

Vier a Builders has promoted Larry Carr to Senior Director of Customer Service, after serving as a customer service representative, customer service manager, and director of customer service. BREVARD ...

Cadillac ranks third in customer satisfaction for the Premium Brands segment in the annual J.D. Power 2025 U.S. Customer Service Index (CSI) Study, putting it well above average and matching its ...

Today, at Adobe Summit - the flagship digital experience conference - Adobe (Nasdaq:ADBE) unveiled a suite of product innovations that drive Customer Experience Orchestration (CXO) in the era of ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...