Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

Investment firm Ames Watson spoke with Retail Dive about its approach to reinvigorating the brand after buying it out of bankruptcy.

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

Artificial intelligence (AI) is disrupting the status quo in telecommunications. As major global innovators push the ...

Leading one of Amazon's fastest-growing regions, the VP Amazon MEAT details the pursuit of minutes-long delivery and the use ...

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

Agentic AI’s reasoning and planning capabilities can help supercharge your IT org by making decisions and handling tasks with ...

Dubai’s real estate market is one of the most dynamic and lucrative in the world. Known for its opulent properties, ...

The common trainer phrase in the game is, of course, “I choose you!” as a Pokémon is sent into battle, and the idea that the ...

Westpac NZ economists forecast economic growth of 1.2 percent for 2025, rising to 3.0 percent in 2026 and 3.4 percent in 2027, as the full effects of interest rate reductions flow through to ...