CarMax is once again slimming down its workforce, this time axing around 350 positions nationwide. Most of the cuts hit its Customer Experience Centers, the network of employees who help buyers ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The Socorro Independent School District (SISD) has taken a significant step to highlight the excellent customer service provided by its employees. Between July 7 and August 21, the district received ...

Last month Bill Gates worked a shift in customer service at his daughter’s startup. While some cynics might view this as a clever publicity stunt for a fledgling company , Gates has been taking the ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

In this blog, we’ve collected more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. I’m sure ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

On-demand self-service is a managed service offered by cloud service providers, which enables clients to provision cloud resources without human intervention. A company can sign up for a cloud ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...