The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

This article provides a retrospective on one such case: the TRIPS project at the University of Texas at Austin. This project started with early funding by the National Science Foundation (NSF) of ...

Without internal work ( u = 0), convergence of automatic operations to controlled standards occurs only if the memory parameter λ is sufficiently high and the sensitivity parameter g' g ′ is moderate.