The relationship between a customer and a business can last a lifetime. Thanks to Michael Jordan, my first basketball shoes were Nike, and even though it's been a decade since I was involved in the ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

POLK COUNTY, Fla. (Gray News) – An employee of a McDonald’s in Florida has been accused of shooting at two customers who were arguing about how long it would take to get food. According to an ...