The relationship between a customer and a business can last a lifetime. Thanks to Michael Jordan, my first basketball shoes were Nike, and even though it's been a decade since I was involved in the ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Update, October 10, 2025: Discord has confirmed 70,000 users were affected by a recent data breach affecting a third-party customer service provider. In a statement shared with The Verge, the platform ...

'The Big Money Show' panel discusses the growing list of big brands that are paying the price for woke ad campaigns. LDS Church's presidency reveal sparks "hilarious" confusion Apparent hackers take ...

Artist Mike Bennet hosted a community fundraiser event, inviting people to help paint the “world’s longest dachshund.” A Hillsboro man was released from an ICE detention facility Friday after his ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

Plastic injection molding (PIM) has been one of the manufacturing foundations, particularly in the United States, where advanced facilities and skilled workforces drive industry excellence. The firms ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Data and AI business 257 announced the launch of Pink, a market intelligence platform aimed at lowering customer acquisition costs for residential solar and electrification. The company said it seeks ...

PITTSBURGH — Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to call a customer service representative may not be able to ...