Microsoft recently announced the general availability of Teams Phone extensibility and the corresponding developer Certification program for the Teams Unify integration model. This certification is ...

July 1, 2024 -- On June 4, Microsoft introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact ...

Owensboro-Daviess County 911 Director Paul Nave said Monday that businesses that rely on Microsoft Teams for communication are not having 911 calls go to the dispatch center. Rather, Nave said, the ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...