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TIEBREAKER BASIS FOR TWO-WAY TIES: TIEBREAKER BASIS FOR MULTI-WAY TIES: Ties for playoff positions (including division winners) will be broken utilizing the criteria set forth in subparagraph a. below ...

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The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...