The healthcare industry has been under a microscope by public health officials, consumers, media, policymakers, and almost any stakeholder group imaginable over the past few years. New executive ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

Though hospitals’ patient experience scores broadly suffered during the COVID-19 pandemic, the “unprecedented” declines were greatest among facilities that were already facing staffing issues prior to ...