Two prominent industrial process technology manufacturers are set to combine in a deal valued at approximately $19 billion. Chart Industries and Flowserve Corporation announced June 4 that they’ve ...

I've never been someone who enjoys making diagrams. It's not that there aren't good diagramming and visualization tools out there — it's that I get caught up in the details. I'd spend more time ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...