Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

Measuring risk is an important managerial task that affects the continued well-being of businesses. One method for monitoring risk is the balanced scorecard approach, which contains performance ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

Working with sustainability consultants, Petoskey Plastics, Petoskey, Michigan, has developed a system of calculating the environmental impact created by its closed-loop recycling customers. The ...

In its 10th edition of the Module Reliability Scorecard, Kiwa PVEL added a new hail testing category. Image: Kiwa PVEL A record of 53 manufacturers and 388 module types have been named “Top Performers ...

As environmental, social and governance, or ESG, factors have become more prominent in investing, there has been a growing need to evaluate companies and investments based on their ESG compliance.