Perhaps it's the focus on empathy and connecting with our subscribers on a human level. Or all of the emphasis on writing in plain English—using colloquialisms, sentence fragments, emojis, and even ...

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. Sarah Torraville ...

How do people use emoticons, subject lines, and signatures to define how they want to be interpreted in email? The authors find that "a shift to email interaction requires a new set of interactional ...