New forecasts highlight a looming talent shift, regional AI platforms and the rise of AI agents in customer service and B2B ...

A decline in critical thinking skills, AI-related safety failures, and fragmentation of the AI landscape are among the ...

Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...

The banking sector has always been a preferred choice for white-collar jobs. Job roles in this sector have changed over the past few years. Artificial Intelligence (AI) is now automating routine tasks ...

Turnover is also down due to “external economic factors,” the report said, putting retention in the spotlight.

By Evans KORANTENG Private health insurance is catching on rapidly with many Ghanaian households as a healthcare buffer, especially among urban residents—including middle-income earners and ...

ZipRecruiter® (NYSE: ZIP), a leading online employment marketplace, today released findings from its Third Annual Employer ...

AI literacy can boost career progression, and over 80% of leaders say that new worker skills are needed in the age of AI.

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Gartner has revealed its top strategic predictions for 2026 and beyond which span three categories: talent in the AI age; ...

United Bank for Africa (UBA) Plc, has launched its annual Customer Service Week for 2025, adopting the global theme “Mission: Possible.” The initiative highlights UBA’s steadfast dedication to turning ...

Discover 2025 labor market trends: businesses prioritize retention, skills-based hiring, and entry-level roles amid economic ...