Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101 ...

Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre.

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Devon & Cornwall Police are this week honouring their contact centre ‘Headset Heroes’ who work tirelessly in the Force’s control rooms as part of International Control Room Week. Based in Exeter and ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience. Tobacco Dock. Wapping Lane, London E1W ...

You wouldn’t believe how much time the average manager loses each year due to needless interruptions at work. And that’s just one of the many barriers stopping us from being as productive as we could ...

Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Devon & Cornwall Police are this week honouring their contact centre ‘Headset Heroes’ who work tirelessly… ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...