With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...