The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...

In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...