The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...

In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital ...

Jane Laino is President of DIgby 4 Group, Inc., based in New York City. DIgby 4 helps clients manage communications technology with both professional services and cloud hosted systems as a Sakon ...

David Spears is the Global Director for Microsoft Cloud Solutions at Tata Communications and has been pioneering Microsoft services for the last 20+ years. He has owned and operated his own business ...

SymphonyAI has announced that it is integrating its industrial AI capabilities into Microsoft Teams and Microsoft 365 Copilot. This integration will allow for easier management between maintenance ...

Andy O'Dower is the Vice President of Product Management for Voice, Video, and Flex at Twilio, where he leads product strategy and management to assist customers in building innovative customer ...

Bryan is a Product Marketing Manager working in Microsoft’s Azure for Operators initiative. His team is accountable for promoting carrier voice services to mobile and fixed line operators worldwide.

John Sullivan is Vice President and Corporate Treasurer at Avaya Inc., a leading provider of communications software, technology, and services. John has more than 25 years of corporate finance ...