A cloud contact center is an internet-based facility that handles all inbound and outbound customer communications for a company. The software solution offers a comprehensive suite of tools and ...

With RingCentral, you have a complete unified communications solution. Enjoy softphone, fax, text, and video conferencing in one app. Presenting RingCentral softphone, embedded in the RingCentral App ...

What does CTI stand for? We’ve given that answer away in the heading. But what exactly is Computer Telephony Integration? In simple terms, it’s a type of technology that connects phone systems with ...

A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located ...

Call center metrics are essential performance indicators that measure the effectiveness, efficiency, and customer satisfaction levels of contact center operations. These quantifiable measures help ...

Do what you love and help us connect the world. At RingCentral, we’re building a more connected world. Here, it’s all about innovation, big ideas, and challenging the status quo. Joining the team ...

Artificial intelligence is reshaping how businesses communicate, both internally and with customers. RingCentral’s latest research report, RingCentral Trends 2025: The state of AI in business ...

Even for small businesses, free messaging apps like WhatsApp and Facebook Messenger can quickly become limiting. Tasks and conversations can get scattered, security features often fall short, and ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Businesses today are spoiled for choice when it comes to choosing channels for sales outreach, customer service, or even internal communication. The reality is that, today, your business needs a good ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

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