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同样是绿线问题，河南的王越持有的三星Galaxy Note 20 Ultra在今年6月出现故障。三星客服告诉他，仅收人工费的维修政策已于去年底结束，如今换荧幕需自费约人民币1300元；若边框不完整，进行荧幕与电池更换的话，需要人民币1700元左右。