The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to ...

A customer service goal is a target that enables your company to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use customer service ...

"You shop at discount stores for low prices, not for individual customer service," says Maqbool Dada, a professor at the Krannert School of Management. "But if you're shopping at Nordstrom Inc., you ...

(This is Part 2 of a two-part article on Principle before Policy–the new rules for customer service.) As we mentioned in our previous column, corporate principles are more important for retaining ...

CUPERTINO, Calif.--(BUSINESS WIRE)--SugarCRM Inc., the innovator of time-aware CX, today announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging for ...

There are a number of reasons that companies fail at customer service. As I read dozens of articles each week, numerous books on the topic throughout the year, as well as conduct some of my own ...

An @insidehousing webinar with @localz explored the meaning of effective customer service in the context of the pandemic – and considered whether the changes are likely be permanent (sponsored) ...