A Dominican national was extradited to Massachusetts to face charges in connection with laundering proceeds from a call ...

AI's potential to commoditize software and other digital sectors is driving investors to embrace hard assets such as ...

Q4 2025 Earnings Call March 18, 2026 6:00 PM EDTCompany ParticipantsSamuel Cochrane - CEO & Interim CFOConference ...

Q4 2025 Earnings Call March 12, 2026 5:00 PM EDTCompany ParticipantsBradley Korch - Senior VP of Finance & Head of ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation – the ...

ST. PAUL — Minnesota has relocated its emergency operations center from downtown St. Paul to Blaine, expanding space and adding modern energy systems to strengthen statewide disaster response. The new ...

Ever wanted to know what a doctor really thinks about the latest TikTok trends, like mouth taping, ice baths, or those mysterious “longevity cocktails”? Or maybe you’ve wondered how artificial ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

PORTLAND, Maine — Charter Communications has announced that it is eliminating 176 positions at its Portland call center as part of a transition to other U.S.-based customer service centers, a company ...