When you ignore all these intangible benefits, it’s easy to argue the role can be automated. This is the doorman fallacy – ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his ...

A customer of a former Labour minister’s allegedly fraudulent Covid-19 testing firm told a court the company offered her a ...

Unlock business growth with an ai agent dashboard that centralizes insights, tracks performance, and optimizes your AI systems effectively.

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

The 3rd European Competition Barometer from cloud providers highlights escalating problems with Broadcom. SAP's licensing ...

Dubai’s real estate market is one of the most dynamic and lucrative in the world. Known for its opulent properties, ...

This is particularly true for online businesses such as non-GamStop casinos and financial service companies that require ...

At Gartner's annual conference, multiple sessions discussed the challenges of getting a return on investment from AI. Here ...