In the past, international trade was often hindered by time differences, language barriers, and distance. Today, more and more business people’s first choice is to pick up their mobile devices.

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

As for the AI bubble, it is coming up for conversation because it is now having a material effect on the economy at large.

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Open-source plugin now available on the CrafterCMS Marketplace This plugin showcases how MCP, the industry’s emerging open standard for AI/tool interoperability, can unlock powerful new content ...

Today's AI agents are a primitive approximation of what agents are meant to be. True agentic AI requires serious advances in reinforcement learning and complex memory.

Students studying for exams, competing against each other in areas involving language, and in general, should learn to distinguish between a language and its dialects. While the words are frequently ...

PARKERSBURG — The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association 2025 All-Star Awards, the bank announced. United competed ...

PARKERSBURG — The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association 2025 All-Star Awards, the bank announced. United competed ...