Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...

Henry Ford Genesys Hospital and Teamsters Local 332 said the end of their 154-day strike might be near. Both sides report reaching important steps in ongoing negotiations. More than 700 nurses walked ...

(This story has been updated with comments from Teamsters Local 332.) GRAND BLANC TWP, MI -- Representatives of Henry Ford Genesys Hospital and Teamsters Local 332 say they’ve “reached an important ...

GRAND BLANC TOWNSHIP, Mich. — The Henry Ford Genesys nurse strike reached its 150th day Wednesday as contract negotiations continue between the hospital and Teamsters Local 332, with the two parties ...

Map Visualization (4Wings API): Access AIS apparent fishing effort, AIS vessel presence, and SAR vessel detections between 2017 to ~5 days ago. Vessels API: Search and retrieve vessel identity based ...

Earnings announcements are one of the few scheduled events that consistently move markets. Prices react not just to the reported numbers, but to how those numbers compare with expectations. A small ...

GRAND BLANC TWP., Mich. (WNEM) – Unionized registered nurses and case workers at Henry Ford Genesys Hospital in Grand Blanc Township have been on the picket line since Sept. 1. More than three months ...

Henry Ford Genesys Hospital said Wednesday that it will begin implementing some of the proposed terms, including a salary increase for nurses, amid the ongoing contract negotiations. This comes as ...

Paula Wethington is a digital producer at CBS Detroit. She previously held digital content roles at NEWSnet, Gannett/USA Today network and The Monroe News in Michigan. She is a graduate of the ...

The Department of Veterans Affairs is conducting market research on the Genesys Cloud Customer Experience using Magnify Framework Infrastructure as a Service. According to the department’s request for ...