A series of layoffs in recent days slashed tens of thousands of jobs combined at name-brand companies like Amazon, UPS and ...

Like many of you, I have watched our utility bills creep up the last three years through no fault of our own. Indeed, my ...

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

You tag an airline on X when your flight gets canceled, *** food delivery service when your order never arrives, or maybe *** hotel when there's *** problem with your stay. Those businesses respond ...

What makes for a good customer service experience? To start, it’s convenient, fast, and addresses all of a customer’s needs. And until recently, it had a human touch: “service with a smile,” if you ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

Customer service is one part of business where it’s impossible not to walk in the customer’s shoes. Everyone needs help at some point, whether its a broken household appliance, rebooking a flight, or ...

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all ...