Ordinary people are feeling the pain as well. Popular services such as Microsoft 365 and Microsoft Intune for business users ...

The Microsoft Store has joined the growing list of services affected by a major outage sweeping across the tech giant’s ...

Services restoring after hours-long IT failures at Azure hit 365, Xbox and more - The impact of the outage was felt across ...

Microsoft is investigating an ongoing DNS outage affecting customers worldwide, preventing them from accessing Microsoft ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

Microsoft confirmed that a configuration change error triggered a major outage on October 29, disrupting Azure, Microsoft 365 ...

Microsoft says they have discovered new attacks conducted by the Russian state-sponsored Nobelium hacking group, including a hacked Microsoft support agent's computer that exposed customer's ...

AUSTIN, Texas, Aug. 21 /PRNewswire/ -- COPC Inc. (Customer Operations Performance Center Inc.) today announced that Microsoft's Managed Global Operations and Customer Service Asia Pacific operations ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...