Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Great strategy with poor execution often leads nowhere. A company might lack certain key capabilities to execute the strategy. A constant swirl of revision may hold back decision making. Product or ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...

In its simplest form, a company’s operating model can be described as a visualisation of its business strategy. The intent of the model is to provide a clear framework or blueprint for how this ...

Is improving customer experience today actually difficult for employees to accomplish? It doesn’t have to be, if you create the right alignments. The world of customer experience is ever evolving — we ...

Concentrix Corporation (NASDAQ:CNXC) is one of the oversold tech stocks to invest in. On September 18, Concentrix announced the launch of its Agentic Operating Framework, which is specifically ...