Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101 ...

Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre.

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted NiCE have announced the launch of AI Ops Center, the operational backbone ...

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has launched a new health & digital social care microsite to spotlight the business’s ...

As we celebrate National Customer Service Week, it’s important to remember that exceptional customer experiences don’t happen by chance! Behind every smooth conversation is a foundation of planning, ...

Medallia has released new research revealing a significant opportunity for organisations to enhance customer experience through Conversational Intelligence. Medallia’s Conversational Intelligence: The ...

• More than half of UK consumers worry they won’t be able to connect with a human when companies automate their interactions with AI • A third say nothing directly to the company after a bad ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New research uncovers a critical disconnect between how enterprises perceive customer ...

The Money Advice Trust, a national charity working to prevent financial difficulty and remove problem debt from people’s lives, has partnered with Elephants Don’t Forget, a leader in AI-driven ...