Customer experience solutions provider Vocalcom, whose products include dialing software, contact center software in the cloud, customer engagement software and integration solutions, recently ...

Selecting a VoIP solution is no small task. Future-forward, feature rich is the cloud communications you’ve selected, but what about vertically unique needs, such as recording reconciliation? Whether ...

The digital customer experience business model, and operators’ ability to monetize it, is about to be transformed. Nokia’s (News - Alert) new Smart Plan Suite (SPS) is a cloud-native, 5G-ready ...

If you're not already involved with multi-gigabit Ethernet, or at least making a decent plan to move in that direction, then it's time to get started. Those who don't will have to face competitors who ...

Transferring a number from one service provider to another should, theoretically, be a simple and seamless process. With proper planning and handoff from the “losing” provider to the “gaining” ...

Exinda develops software that helps its business clients better control their networks and individual applications. In particular, it created QX Boost for Skype (News - Alert) for Business to give ...

While the hubbub around wearable tech has died down a little bit, the demand for these kinds of devices really isn’t dying out at all. A new report from Tractica was released late last week and that ...

Fonolo (News - Alert) has made a name for itself by creating a call-back tool for contact centers. Now it is adding to that tool by allowing customers to keep track of their progress in a calling ...

One of the downfalls that many video conferencing platforms present arises when they try to work with multiple types of video connections. When two users get together, one of them ends up becoming the ...

When you think of crisis negotiations, you might think of a tense back-and-forth shouting match between policemen crouched behind patrol cars and suspects peeking through windows. Or maybe you think ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

The Kensington Investment Counsel has easily attained its communication objectives by leveraging the features of Toshiba’s (News - Alert) VIPedge cloud-based business telephone solution. Kensington ...