While FaktorTel is now part of Aussie Broadband, you can continue to mange your services as usual, and there is no action required on your part.

hether you’re in the suburbs, a regional area, or somewhere in between; this guide breaks down the basics of how to connect to the internet as well as some important tips and tricks to use it safely.

It's easy to say your internet is "slow" when it's playing up, but do you know what internet speed actually is? Understanding it can help you pick the right nbn® plan for your needs.

Full fibre upgrade T&Cs: Additional external costs may apply. Currently only available for eligible residential customers with a FTTN or FTTC connection. Customers must sign up to an eligible ...

What is an eSLA? Last Updated: Tuesday 25 Apr 2023 eSLA stands for Enhanced Service Level Agreement and refers to NBN’s commitment to providing a higher level of support by having faster rectification ...

If you've purchased the Netcomm CloudMesh NL19MESH from Aussie broadband, it should come pre-configured for both regular internet connection, as well as a 4G backup. That means all you need to do to ...

Need to run a speed test but aren’t sure where to go? We provide our very own speed test. The bonus to using our test is that your results get recorded to your account. This is extremely helpful when ...

A technician may need to visit if your new address: Is being connected to the NBN network for the first time. Hasn’t had a phone line connected previously, or for a long period of time. Has NBN (or ...

An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn® connection. Every nbn service has its own AVC ID. It’s a 15-character code that starts with AVC, followed by 12 ...

When you need support, our 100% Australian-based staff will be there to help. We invest in local jobs – because we think it's the right thing to do by our staff and our customers.

Aussie Broadband is opening a new office hub at Tralralgon, deepening the company's commitment to the Latrobe Valley and Gippsland area.

Overview It’s no secret that innovation can come from anywhere – something we know from our roots in regional Victoria. We wanted to support the next generation of the biggest thinkers from regional ...