Combined companies will create a complete agentic platform using conversational AI for IT, HR, and customer service.

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

New strategic alliance between Merkle, Airship, and Salesforce enables marketers to activate mobile-first customer loyalty programs.

Adobe this week rolled out dozens of innovations across its Firefly, Gen Studio, Express, and Creative Cloud applications.

Superhuman Go is launching with dozens of agents in the Superhuman Agent Store, including connector, partner, and Grammarly writing agents. These agents help users plan, start, and execute important ...

Crunchbase, Definitive Healthcare, G2, and HG Insights partner with Bombora to bring B2B data into scalable B2B audience activation across platforms.

Amplitude's AI Visibility brings behavioral context into AI, unlocking insights, proactive recommendations, and product outcomes.

Ooma, a provider of advanced communications services, has integrated its Ooma Office business phone service with Zapier, an automation platform that helps users enable workflows with more than 8,000 ...

Amperity's Real-Time Profiles combine live activity with complete customer history so companies can recognize every individual and respond instantly.

Forethought, a provider of artificial intelligence agents, today introduced Browser Agent, enabling AI to take action directly inside any browser-based system. The company also expanded its platform ...

Then in 2014 someone else constructed a Faraday Café in Vancouver as an art project. No idea is really all that original, it seems. We are, I fear, too far gone into some online and Big Data ...

The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, ...