Optus chief Stephen Rue has introduced drastic changes across the telco’s call centre and network management divisions in a ...

Westpac has built an “Intelligence Layer” that it will make accessible to the entire bank over the next year. The “intelligence layer” appears to be an enterprise-wide data and AI platform. iTnews ...

Westpac has replanned its Unite technology simplification program, bringing forward some activity and investment while pushing the expected completion date into FY29. Unite is the bank’s “business-led ...

The Office of the Fair Work Ombudsman (OFOW) was originally established the board early in 2022 to provide strategic insight into a range of technology projects deemed critical to ...

Optus has revealed that it will accelerate plans bring network functions currently outsourced to Nokia back in-house in ...

The NSW audit office, which conducted the review, said the AI tools are used for a variety of purposes, including workflow ...

Samsung phones with firmware settings that stop them making emergency calls are poised to grow in number with iTnews now able ...

Australia’s lead criminal intelligence agency, ACIC, has completed a $40 million project to move its national fingerprint identification system into the cloud. The Australian Criminal Intelligence ...

Qantas's chief customer and digital officer ‌Catriona Larritt will step down by the end of December, according to an internal memo seen by Reuters. In the note to staff, group CEO Vanessa Hudson said ...

NFPs and purpose driven organisations can use technology to amplify their impact. Steve Dawson, the CEO of managed service ...

Services Australia will deliver a "full digital platform uplift" to the online account system used for accessing child ...