Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital ...

Jane Laino is President of DIgby 4 Group, Inc., based in New York City. DIgby 4 helps clients manage communications technology with both professional services and cloud hosted systems as a Sakon ...

David Spears is the Global Director for Microsoft Cloud Solutions at Tata Communications and has been pioneering Microsoft services for the last 20+ years. He has owned and operated his own business ...

SymphonyAI has announced that it is integrating its industrial AI capabilities into Microsoft Teams and Microsoft 365 Copilot. This integration will allow for easier management between maintenance ...

It wasn't long ago that just having hosted voice as a deployment model was enough to stand out. That's when the competition was selling big-ticket capital items that required minions to deploy and ...

The scope of "consumer electronics" keeps expanding--including but not limited to the consumerization of IT. Stay informed and sign up for weekly No Jitter, Enterprise Connect, and WorkSpace Connect ...