The key to a successful customer service call is putting your agents in the best position to succeed. This means giving them the best context and information available and not bogging them down with unnecessary activities during the call. Getting callers to an agent quickly and with as much information as possible leads to happier callers and agents. Trusting your agents and letting them do their thing is the best way to ensure a successful call. #CustomerService #AlwaysONCXEX #EmployeeExperienc